[Resolved] IFB Industries — No response to complaint filed

Divchat

from Delhi, Delhi

Address:

New Delhi, Delhi, 110092

I lodged a complaint with customer service and was given a ref. No. 19140036. I have not received any response from IFB on the status yet and every time I call the customer care, I am informed that their app is down and they cannot retrieve the status. Meanwhile, since the machine door is jammed, all the washed clothes continue to rot inside the machine.

Was this information helpful?

No (0)

Yes (0)

Mar 11, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

IFB Industries Customer Care's response Dear Divchat

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Feb 08, 2017

IFB Industries Customer Care's response Dear Divchat

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Related IFB Industries reviews

View all 6869 IFB Industries Reviews

Comments

Dr Rajlaxmi

from Ranaghat, West Bengal

Water not draining properly after program is over

IFB Industries Customer Care's response, Feb 15, 2017

Verified Support

Dear Rajlaxmi

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team