IFB Industries — no support regarding product parts for ifb ergo 6512 red (washing machine) and auto cancellation of complaint.
I own a IFB Ergo 6512 Red (Washing Machine) which my parents purchased in 2012. Recently they encountered an issue with the rubber fitting inside. A complaint was lodged regarding the same on 03.03.18
Ticket Number- [protected]
Initially employs at IFB industries refused to recognise the model and were not ready to lodge the complaint or share the service center details. After much hustle the complaint was registered.
We were later assured by the technician that the particular part would be replaced by Monday i.e 05.03.18. We received no response of any of kind on the above mentioned date, on subsequent enquiry we were told that the company stopped manufacturing the particular model resulting in no product part replacement.
We then got in touch with one of the senior executives in the Ghaziabad team; Mr. Samanta. He initially assured us he’d look into the matter and help us with the replacement. Though we received no support from him or any other IFB employ.
To make matters worse on the 7th of March we received a text message stating our complaint has been cancelled owing to apparent involvement of a private dealer which practically never happened. To check on the same we contacted Mr. Samanta and were told that IFB would not aid us in the replacement process and the only available option was to buy a new machine.
To state that I am disappointed in the IFB customer care would be a complete understatement.
my parents were using that machine and are too troubled because of the unserviceability of the same as it affects their day to day functioning.
I would want that IFB a so called trusted brand name should not leave their customers mid way just because they decided to stop manufacturing a particular model. Their lack of concern towards their customers grievances is rather upsetting.
I hope some action is taken regarding the above mentioned issue and product part support service which they promised should be assured at the earliest.
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Mar 08, 2018
IFB Industries customer support has been notified about the posted complaint.