[Resolved] IFB Industries — Non attending of complaint made on 06.11.2015 vide complaint no 16804623

Kvsreedevi

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500035
Website:	www.ifbappliances.com/get-in-touch.html

Recently I purchased a washing machine IFB Top load 65 RCG Model from TMC Hyderabad. The technician Mr Sagar who visited for installation did not give proper demonstration. He brought liquid detergent, Machine stand, cover and stablizer and asked us to purchase. We did not purchase the items as they are very costly compared to market rates. Annoyed with this he left without giving proper demo. Then I approached their customer care and my complaint registered on 06.11.2015 vide complaint no 16804623 with customer id 11229612. Even after a lapse of 6 days neither a technician attended the complaint nor called. This is clear deficiency of service on the part IFB.

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Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

IFB Industries Customer Care's response Dear Kvsreedevi,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Nov 16, 2015

IFB Industries Customer Care's response Dear Kvsreedevi,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.