[Resolved] IFB Industries — non availability of washing machine spares

Aruna Saswihalli

from Bengaluru, Karnataka

Address:

DOOR NO 9, MAIDEN MANOR, G 1,, RAJAJINAGAR 1ST R BLOCK, OPP PATHACON DI, 560010

We have purchased a executive plus washing machine in june. On 6th november suddenly the machine stopped working. Complaint was lodged on 6th. Service engineer attend the call on 8th and said that some board needs to be replaced. Indent will be placed and the same will be received in a day. By monday the complaint will be resolved. Till today i. E. Thursday 14th november, the service engineer has not picked our calls nor has updated us. The service co ordinators also are not responding. It's a week without a washing machine. Imagine how difficult it is for a working woman to manage. School going kids, uniforms, all daily wears, etc. How to manage??? It's ridiculous, disgusting. Horrible after sales customer service.

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Dec 20, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Nov 14, 2019

Updated by Aruna Saswihalli Worst service

Verified Support

Nov 16, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

Verified Support

Nov 19, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES