[Resolved] IFB Industries — non compliance of terms of a. m. c by ifb in respect of our microwave

karigirivasan

from Mysore, Karnataka

Address:

560064

Our ifb micro oven 25sc2 is covered under ifb's annual maintenance contract (From 7/9/2017 to 8/9/2018 - vide voucher no.1017/ ticket no.[protected] as it was not working, i had booked a service call on 26/4/2018 vide ticket no. [protected] at bangalore.in response to my call, one of the technician from their franchise 'royal services" bangalore visited our premises and tried to repair the micro oven and when the problem persisted, he took our micro oven to service centre on 10/5/2018 (By issuing me a invoice no.1511 dt.10/5/2018) for its further service.

But to my surprise on 25/5/2018 the same technician brought back our micro oven without servicing and said that it could not be repaired as spare required was not available and left the unrepaired micro oven at our premises without giving any report, and asked for the invoice given by him back. However after much arguments, i retained the original invoice issued by him while taking micro oven for service centre and only on a xerox copy i gave acknowledgement for having received micro oven without repair. As the a. M. C issued by ifb which is still in force (I. E. Up to 8 sept2018) i am entitled for its repair as per a. M. C. By ifb irrespective of any reason such as non availability of spares etc.,

Sir, i am a senior citizen and from a renowned company like ifb i never anticipated such poor, faulty customer service. When they are bound to get my micro oven repaired/serviced as per terms of the annual maintenance contract which is issued by ifb and valid till 8/9/2018. I am disheartened with this poor customer service which has caused difficulties to me and my family. Even i have not received any acknowledgement or reply to my email dated 25 may 2018 sent to them at [protected]@ifbglobal.com in this regard.

Aggrieved by ifb's failure to get my micro oven repaired for their own reasons, which is clear violation of the terms of their a. M. C, i have submitted this complaint through you to call upon them to arrange immediate repair/service of our micro oven and redress their deficiency in service.

Thanking you,

G. S. Karigirivasan
Ifb customer code[protected]As mentioned in amc)

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Jun 13, 2018

Complaint marked as Resolved

Except acknowledging receipt of my complaint, they have not resolved my problem/complaint.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Jun 05, 2018

Updated by karigirivasan Dear sir,
This is in reference to my complaint dated 31/5/2018 regarding non compliance of the terms of AMC issued by IFB for the failure in servicing my Micro oven 25SC2 for which AMC is still in force. Till Date except your complaint acknowledgement mail dated 31/5/2018, and a unverified phone call wherein somebody gave a false and unreasonable suggestion of advising me to go for purchase of a new IFB Micro oven for which a paltry discount was offered in lieu of your failure to fulfill AMC (call received from a phone No.[protected] on 1/6/2018), there are no tangible efforts on your part to redress my complaint.

Being a senior citizen, only with an intention to buy peace of mind, and also having faith in IFB, I had paid Rs. 1770/- (by crossed cheque drawn in favour IFB) for purchase of the said AMC on 7/9/2017. When the said cheque is encashed by IFB, it is incumbent on your part to service the product (i.e Micro oven) to the satisfaction of your customer till the expiry of your AMC which you have failed for your own reasons. The said deficiency in service has not only caused inconvenience to me and my family but also caused mental agony to me at my old age. To highlight IFB's poor customer service, uptill now I am posting the details of the harm caused by IFB to me in various customer grievances forums and also Senior Citizen forums.

Please note that If you do not take any satisfactory steps in getting my Micro oven covered under your AMC, I will be constrain ed to proceed further against IFB Industries in appropriate Consumer Forum and also under senior citizen harassment angle.

I except a detailed mail from you in respect of your plan of actions in redressing my grievances and I will not consider any of your acknowledgement or proposals if received from any unverified telephones.
I hope and expect a early action from IFB in this regard