[Resolved] IFB Industries — non installation of ac

Shailesh Prakash Lawaniya

from Mumbai, Maharashtra

Address:

F/807 Palladium Homes (near Tirupati Kashiganga) Dhanori Pune, 411015

Dear sir/ madam, i am shailesh prakash from pune india. I hv purchased ac from reliance digital, phoenix viman nagar on 28 apr 2019 & same delivered on 29th.

2nd may, a call received by my wife, mr maqsud sajjan from mobile no [protected] appx 21:00 hrs. Asking from where you purchased the product.

After confirmation that ac was purchased from reliance digital he asked to contact reliance digital for installation. Similar incident happened with me on 30.04.2019 mr. Maqsud sajjan refused for installation.

Is it my mistake??? I have purchased a brand during peak season & product is lying unattended in my hall since 29th apr as showpiece. I would have purchased during off season.

I am totally disappointed... The response i received.

Please do the needful at the earliest.

A negligent customer

Shailesh prakash
Mobile no [protected]
(Registered no with ifb)

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Jun 9, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 08, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

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Comments

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.