[Resolved]  IFB Industries — non response to repairs of air conditioner

Address:

#P64/3, Hallomajra Military Complex, Chandigarh, Punjab, 160002

Dear sir/ ma'am,
1. My product hot and cold air conditioner was procured in last year jun. Since then i am facing major inconveniences. Initially it was leaking of machine. I had then too spoken numerous times to customer care and also to you. With lot of difficulties the problem was resolved. I could sense your helplessness in providing me a technical representative.

2. I managed to get two free service from the company. However post the second service air condition duct was not getting closed to which i had requested a change of part. I asked the technical representative to place the order and get it replaced, also agreed for the payment by me. Since then approximately more than a month has passed but no response from the company. All these inspite my speaking to customer care more than five times. I just get a call from a local number if the representative has reached me or not, but all in vain. I am at loss of words that such an esteemed company with lowest response and harassment to its customers.

3. It may also please be noted that technical representative visiting does not have a company identity card. Same had been conveyed to the customer care also.

4. May i request you to kindly give a personal look into the matter mentioned above.
Warm regards