[Resolved] IFB Industries — non responsive customer care support | |||
I had purchased a fully automatic front loading washing machine from Ifb. While unpacking that machine, I noticed that the display sticker in the front was not properly placed and was falling out of the machine panel. I talked to the dealer and also reported the same to the customer care of if. About this issue. They said that someone from the dealer side or the Ifb company will come to my house to check the issue. But no one has turned up so far to address my complaint. The customer care and the Ifb representatives are also non responseive to my calls. If that’s the situation with a reputed appliance company like Ifb. Then I would prefer discontinuing their services from now on and discourage other people as well who are looking up to this brand as a choice for their home appliance. Was this information helpful? | |||
May 31, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 30, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Regards, IFB APPLIANCES May 02, 2018 Updated by Nitish Maurya Regarding the complaint/ticket no: [protected]I don’t get this at all. Does replacing the sticker of my machine means replacing the entire control panel of my washing machine? It’s just a sticker. Why do you need to replace the entire control panel of my machine for it. See the attached image where the sticker has gone missing.  | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I am based out of noida sector 46.
As far as complaint is concerned, my complaint about the above issue has not been addressed as a complaint by your team.
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
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IFB APPLIANCES
Hope your issue has been resolved. Do write to us if you require any further assistance.
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IFB APPLIANCES