IFB Industries — Not responding to the complaints since 8 months

Hi,
(IFB Service Center - Anakapally, Vishakapatnam district, Andhra Pradesh)
We have taken warranty for 1 year in MAY 2022 for our washing machine. After few months we had a issue in machine so we raised a complaint in IFB service center through mobile. technician came after multiple calls and saw the machine. Identified the issue and mentioned that parts of the machine needs to be replaced and told he will get the parts and come.

After calling multiple time there is no response from the IFB service center.
Whenever we call them they will say they will send the technician and even we raised a concern that our warranty will expire even then they dint responded. our warranty got expired in MAY 2023 but still our issue didn't get resolved. Machine is getting damaged because the issue is not getting resolved on time. We need immediate response on this issue. This issue we have raised 8 months before

Service center is marking the complaints as resolved even without coming to see the machine .Attached the same for the reference I got message for raising the complaint at 7:49 PM and got message saying issue got resolved at 8:04 PM on same day.