[Resolved]  IFB Industries — Not servicing the washing machine

Address:

Lucknow, Uttar Pradesh, 226010

I, a. k. singh from lucknow gomtinagar have ifb top loaded fully automatic washing machine model no:aw60-6563/machine si no:10040033/customer id: 2431956 under amc from 23 august 2015 to 22 august 2016. i’ve registered a complaint on 7 july 2016 but there is no technician visited after that i’ve contacted 4-5 times then ultimately on 16 july i got the ticket no. is 18064914 through sms. my washing machine is not working properly its drum sounding abnormally and machine shaking and making noise as it’ll fall on its own. the engineer visited once and checked the machine he told that some part will replace and i’ll be report it to company but from since no technician from company attended it. after that i’ve contacted 7-8 times your customer care services and local service centre but without no resolution every time we get the same response - that operator said “i’m sorry for inconvenience within 24 hours technician will visit.”
Today on 17 julyi2016 at 9:37 in the morning i’ve contacted your customer care service but again same response. she given me local service center’s branch head mobile no.[protected] but mobile is switched off at service center nobody is attending the call after that i contacted to customer care service in evening at 6:30 p. m. your operator assured for resolving the problem on higher priority within 24 hours. because my amc will be expired on 22nd august 2016 and i’ve registered my complain on 7th july2016 but problem not resolving from the company i’m considering a legal action against ifb industries limited.