[Resolved] IFB Industries — Not solving the problem

vnghate

from Nagpur, Maharashtra

Address:

Amravati, Maharashtra, 444604

My cust id : 1122487 and mob. No. [protected]
I complaint many times to your toll free no. But without visiting to my house your technician closed the complaint. How? When i talked to the technician he asked that if i did not closed the complaint within some days then he will not get the payment for that complaint. If so then are you working for only to get the payment without work? What happens to our complaints and problems? Now i have the minor problem and you are not able to solve it from last one month. If major problem arises then will you take years to solve it? I talked to higher authorities mr. Sanjay singh, he asked me take care within a day but no replay. I asked technician that i talked to mr. Sanjay singh then he said i don't know who is he, if you want you called him and get your problem solved. If such type of the service is there why should we go ifb products?
Hope the problem will solved without moving to consumer court.

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Mar 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2016

IFB Industries Customer Care's response Dear Ghate,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Jul 06, 2016

IFB Industries Customer Care's response Dear Ghate,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

vnghate

from Nagpur, Maharashtra

Thank you reply the complaint.
Today on 2 July 2016 the status of the complaint is UNRESOLVED ???
I got call from the two three persons and they assured that problem will be solved within two three days But ALAS nobody visited and problem not solved even today this is the promptness of IFB???
Respected IFB people please not i don't want sympathy from you but my problem should be solved. Now I come to conclusion that you can not provide the service after sales so cancelled the purchase of washing machine for my dear sister and a microwave oven for me, because I don't want to give the trouble to my sister. I am going for the LG washing machine.
When called the same no once again first nobody pick up the phone and later the reply is phone is switched off .
Now i am collecteing all documents reply of the ifb persons and recording of all phone calls ( Total Phone call are 29) to go for the consumer court.
This is last post.
Hats off to the IFB people and their promptness !!!

vnghate

from Nagpur, Maharashtra

Thanks to the IFB Team. On 4 June 2016 My problem has been resolved.
After total 29 calls and two months follow -up my minor problem has been solved.
Hope more prompt service in feature.
During the follow-up I got very good cooperation and support from Mr. Sanjay Singh and Mr. K.Patil and one member from Nagpur I don't know the Name.
Thanks again.
I also Thanks to Consumer complaint forum it is very effective