IFB Industries — Overcharged & very bad service | |
I had raised a complaint through IFB customer care since my washing machine was not working. The service engineer from Vishaka Enterprises, Selaiyur, Chennai visited on Mon 8th Feb and initially reported a door lock issue but later he said it was a motherboard issue. Wed 10th Feb he again visited and changed both door lock and PCB along with an additional Service Charge of 590, totally he has charged me Rs.4855. He was very suspicious in the way he communicated and I doubt the real cost of the spares and its genuity as he did not even give me the box in which it came, even after insisting. I need help to understand the real spares & services price.
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IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 11, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Feb 12, 2021 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [protected]@ifbglobal.com .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IfB washing machine had issues of non draining water.Lodged complaint on your customer care.Service technician came and replaced Power sensor and a pair of shock absorbers.Along with 2 packs of Fabo and 4 packs of decade he made a bill of whopping 7750 Rs which was paid.
As I could not find genuine spare price list I checked websites where Power supply sensor is priced around 600 Rs. ( It was Rs.2500 on bill for me) and pair of shock absorbers also around Rs.600 ( my charge was Rs.2830).This is nothing but daylight robbery by IFB Authorised service centre at Mysore.p
Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers 18602085678/18604255678.
Regards
IFB APPLIANCES