[Resolved] IFB Industries — Parts replacement | |||
Hi i have IFB serena under AMC with local vendor suggested by IFB. my parts are being replaced under AMC. machine is 4 years old. do the parts get replaced with new or refurbished parts ? there is no clarity on this anywhere. Call centre has responded saying that it should be new parts but the service vendor is disagreeing. this has been going on for the last 2 months almost and the technicians are unable to figure out the actual problem and keep replacing parts on every visit and charging us for the same even though it is under AMC. IFB as a brand is not something i would want to continue with if the after sales service is so horrible even in metro cities like Mumbai. we love the product but this mess for basic utility items like washing machines etc is not acceptable and we would prefer LG or someone with much better service. Was this information helpful? | |||
May 16, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 14, 2017 IFB Industries Customer Care's response Dear Sir, Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Apr 15, 2017 IFB Industries Customer Care's response Dear kinminks, Hope your issue has been resolved. Do write to us if you require further assistance. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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