[Resolved]  IFB Industries — pathetic customer service

I purchased an ifb washing machine model elena aqua vx on sep 2017. One service guy came for installation named vr laxman, ambattur chennai. During installation he didn't mention anything about attaching a filter. On april 2018 my washing machine got repaired and didn't drain water from machine so we raised a complaint. We had 4 years warranty card. The same guy named vr laxman came to look into the issue. He told us u need to pay rs 5000 for putting filter and service charge. I told we already had 4 years warranty. He said we already told during installation tat filter has to be attached but nothing was ever mentioned like this before. But the person was very rude and in return he asked "who are you to ask me questions lady??". I didn't ifb had so worst arrogant customer service people. They have not rights to enter into my house and question who i am. No one can have insulted a customer to this level. I hope ifb chairman sees this and know how well their company is running. Shame on ifb. Shame on your customer service.