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IFB Industries

[Resolved]  IFB Industries — pathetic customer service. washing machine not repaired yet

Address:Bangalore, Karnataka

My washing machine has been defunct from last 3 months. We have an annual maintenance contract taken for this machine. We had raised a complaint (Number, [protected]) and are waiting from last 3 months to get this resolved. The service has been pathetic and unprofessional. This is currently being handled by the area manager yathish and he doesn't have a control on the service and is least bothered about getting my machine repaired. We have been calling them everyday to follow up on this issue but they do not respond properly. Thus is really stressful.

I am really not sure if they are going to do any good. If you are unable to provide service, why do you even seek your products and ask us to go for the annual maintenance contracts. Is this just another way for you to loot customers and cheat them on their helplessness!... It is disgusting.
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Dec 4, 2017
Complaint marked as Resolved 
Issue Resolved through the means of exchange.
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2017
IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Nov 22, 2017
IFB Industries Customer Care's response Dear Sir/madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

Regards,
IFB APPLIANCES
Complaint comments 
1 Comment

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Comments

Please facilitate the same as early as Possible. This could be initiated right away.
Reply
IFB Industries Customer Care's response, Nov 23, 2017
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Manjunath72's [Complaint's author] reply, Nov 23, 2017
Complaint Number is (Number, 1000510536) .. the contact details is registered with this complaint and can be retrieved from the same

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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