IFB Industries — Pathetic IFB customer service!

IFB Industries — Pathetic IFB customer service!

K kjain1974 Jan 19, 2023 Jan 21, 2023 This thread was updated on Jan 21, 2023

We have raised a complaint regarding non functioning of our Washing Machine on 12th Jan. We were assured that it will be serviced next day. Our machine is in warranty as well. When we called to inquire regarding this on 15th Jan. we were informed that the complaint has been re-registered on 15th itself since they were unable to track our machine code. We kept calling them and got assurance every day that it will be rectified. We did get a call on 18th Jan for service. But the person was rude and left from our security gate itself. When we spoke to him, he informed that it is not his business and someone else will handle it and disconnected our call. We are very heart broken by the ownership and service levels provided by IFB team. Was this information helpful? No (0) Yes (0)
IFB Industries customer support has been notified about the posted complaint.
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IFB Industries Customer Care

from Mumbai, Maharashtra

Jan 21, 2023

Verified Support

Dear kjain1974,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected] ) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES