[Resolved] IFB Industries — Poor after sale service

[Resolved] IFB Industries — Poor after sale service

R Rahul KG Ranchi from Ranchi, Jharkhand Aug 12, 2022 Aug 18, 2022 This thread was updated on Aug 18, 2022

My IFB washing machine model number TL 65 RDS power button PCB got damaged. I have registered complaint with toll free number after which service engineer visited and told that he will order new PCB for replacement which will take 5 working days but two weeks have already passed and customer care people making only excuses, telling PCB will be transported from goa and your machine is too old so parts are not available, you do not have invoice ( who keeps 7 yr old machine invoice in locker)...these are silly excuses customer care people are making ...their service is pathetic..Iooking ahead to go to consumer forum Was this information helpful? No (0) Yes (0)
Sep 21, 2022 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 16, 2022 IFB Industries Customer Care's response Dear Rahul, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Aug 18, 2022 IFB Industries Customer Care's response Dear Rahul, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES
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