[Resolved] IFB Industries — poor after sale service for 2 ton ac

rajbhanwala

from Delhi, Delhi

Address:

New Delhi, Delhi, 110010

1. I col rs bhanwala had bought ifb, ac in middle of 2016. The ac has not been installed correctly (Not horizontal and due to slope there is water retention leading to foul smell), and 2nd and 3rd free service has also not been done.
2. I have complained three times in last 3 months but no progress but only assurances. Pl refer following:
Tkt no [protected] dated 23 oct 2017
Tkt no [protected] dated 11 nov 2017
Tkt no [protected] dated 13 nov 2017.

3. No one has come to resolve the problem. The approach is totally unprofessional. Pl help and oblige.
Regards
Col rs bhanwala
Mob-[protected]
[protected]

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Dec 21, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 20, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES