[Resolved]  IFB Industries — poor after sales service. unresponsive service center

Address:

Kolkata, West Bengal, 700019

I had registered a complaint for replacement of broken handle of my microwave in aug 2018. Docket no given to me was [protected]. Subsequently, i got in touch with the local service center on [protected]. This gentleman asked me to whatsapp pics of the machine and broken handle which i did on 29 aug. After several verbal reminders, they did not come to replace the handle and kept saying that the spare part has not come. Today i called up the call center, they said that my complaint has been closed and i need to register a fresh complaint.
Just imagine the work culture and ethos of pple manning the service center. When i am trying to give them reference of old complaint and the time elapsed since then, they are unfazed. What kind o[censored]nprofessional staff has been hired by ifb. With such pple, our country is not going to progress at all
I am ashamed to be a customer of this company