[Resolved]  IFB Industries — Poor customer care & product

Address:	Faridabad, Haryana, 121010
Website:	IFB

I bought this IFB machine AW6501SB. We are facing issues from past 3 months with this machines . It keeps on putting additional stain on clothes . We called in IFB customer cars several times.Every time we called in they give us new ticket number they provide us new ticket number. If we ask about old ticket status there service center cancel tickets without intimating us. Apart from this all this started after IFB engineer came to service the Washing Machine. Now last time engineer visited 3 months back suggested change of drum however after that every time i raised a new request it gets canceled automatically without even informing us. the Complaint id i mentioned below was raised on 3rd Jan & i was told that it will be handled on priority basis but no one contacted us till now. client id :10673074 complaint id:17193439 I would like to know if there is any email address where i can escalate this issue. Regards Atul Gaba