[Resolved]  IFB Industries — Poor customer support (Washing machine)

Address:	110018
Website:	www.ifbappliances.com

IFB is not capable of providing any support services at all. Complaint no. 16941610 for my front loading washing machine was booked on 24th Nov 2015 but till today(i.e. 5th Dec) no response from you. your call center has no clue every time they give a reply that your complaint has been escalated. . Careless Team of IFB . pathetic support. yesterday your call center gave me a no. of Mr Manoj ([protected]), after multiple attempts he picked my call & told me that engineer Mr Sunil will visit today (i.e. 5th Dec) as engineer was on long leaves. yesterday nobody turned up since than i have tried atleast 50 times but this person Manoj did not pick my call. after calling again to call center they gave me another no. of Mr Sanjay ([protected]), but it looks that this no. does not exists. so i called again call center in the morning (2 times). they gave me one more no. ([protected] Mr Chanchal) & told me that he is the highest escalation. we tried many times but calls to this number has been forwarded to a music source ...no one picks the call... same was informed to your call center again & they again told me that they will escalate it further... itna pareshan to colony ka plumber bhee nahee karta... IFB you are good for nothing... 100% unprofessional team regards arun