[Resolved] IFB Industries — Poor performance of front load washing m/c as well as customer services

mp_kapri

from Delhi, Delhi

Address:	110092
Website:	ifb-india.com

I purchased a Front load washing m/c on 12-feb-2016. After that within a week I found a bad m/c washing quality, there is some detergent powder showing in cloths. Then I contact customer care for this. One technician came & check after that he said that he couldn't able to resolve these issue.
After that no engineer or expert has come to me for resolving this issue.
I did several call & mail but no response. Service Engineer Mr Pradeep-([protected] )didn't response properly not sending any one for this. Last complain no. is 17534000.
M/c details as below:
IFB W/M SENORITA AQUA VX 6.5
APPR NO R19342
I never seen such a poor service from any other company like IFB. If within a they didn't resolve my issue I will be going consumer court.

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Apr 3, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2016

IFB Industries Customer Care's response Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Mar 30, 2016

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team

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Comments

Lavanyasridharan

from Chennai, Tamil Nadu

I'm surprised to see worst customer service from IFB. I raised compliant [protected] on 18th March for washing machine and till date no one has attended. Whenever i called up the customer care and local service people the one answer was they will come today to fix it and to my surprise heard that my call was cancelled due to customer out of station. Now the technician is telling he would be able to come only tomorrow morning because they cant see the machine if it is a water leakage problem in the evening!!! My Machine is under warranty and experiencing poor customer service from service center team. I Understand call center guys have nothing to do with this and Floor supervisor Satish was very help full. Hope my problem will be fixed soon.