[Resolved]  IFB Industries — poor quality of ifb split ac

Hi,

I complained to IFB last month for poor quality of Split AC, to which I received a confirmation that they are looking into the matter and shall revert back soon but even after repeated reminders there have been no response. Below is the details of my complain and the feedback I got from IFB customer service. The sheer no response attitude of IFB has made me loose all faith in the BRAND which I once appreciated.

rgds
Nimit
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From: [protected]@ifbglobal.com [mailto:[protected]@ifbglobal.com]
Sent: Monday, June 04, 2018 12:54 PM
To: Nimit ENDLAY
Subject: RE: Poor Quality of IFB Split AC

Dear Sir/Mam,

We regret the delay and inconvenience caused.
We are looking into the matter and will revert shortly

Thanks & Regards,
Akshaya Chari
IFB Customer Service
________________________________________________________________________________...⇄
Hello IFB,

I have purchased a few years back a Split AC 1.5 T IACS18KA3TP(PFC).
Within few days of purchase of the AC I had trouble with the cooling provided by it and complained a few times which were first addressed by generic checks (I can even share mail exchanges done that time), then by general servicing but as time went by it started with first GAS Top-up and then Refill of Gas but every time I was told that AC is good quality and there is no leakage in the unit and it happens in split AC.

Since this AC of mine is put in a room which is less used, gas was refilled cooling OK for few weeks and season end. This year too in May’2018 same thing happened I lodged a complaint (Ticket No. [protected])– in first service I was asked to get Gas refilled but the AC was OK and no leakage. But this time I thought to put this AC to test and within few weeks I could notice that the cooling is not happening.

First it was quite a task to get the complained re-opened and I had to call atleast 4-5 times but with no Service Engineer visiting my house.

Then I was asked to call directly your service partner and after that call I was able to get a service engineer to come my home and check the AC.

The service guy came prepared this time as he knew that this time that the AC is under Guarantee for GAS Refill and he can’t make any false claim. After thorough investigation he said there is GAS LEAK and the culprit is CONDENSOR COIL and need to be replaced (with a full replacement cost of ~Rs 12, 000) I was shocked to listen this as every time this was happening but no one reported this when AC was in warranty or when GAS was refilled.

I have been an IFB fan and have purchased multiple IFB products both for myself as well as my parents as I was under the impression good quality of IFB products. But with this Quality of Product and Quality of Service I feel cheated.

Please have a look into the matter before I lose hope and trust into the brand IFB