[Resolved]  IFB Industries — Poor response from service center

Address:

600042

I have been calling IFB service centers and call centers for 3 weeks about a complaint (Complaint No: [protected]) that I have raised for replacement of LED display in my washing machine, as the machine is under AMC. I was told that by one person that they have ordered the LED display and it will be fixed in 2 days time. But its been more than 3 weeks and no response from the service center. I never thought I will get such a poor response from the leading washing machine manufacturer. I will strongly recommend my relatives and friends not to purchase IFB products because of this service. I will also register these complaints in all social networking sites like Facebook and Twitter mentioning this poor response. At least after doing all these, let me see if I will get a better response from IFB. The Chennai service center is very bad and especially when I called a person named Pavithra, she mentioned she is on leave, but she is not providing the number of the other person who is responsible in her absence. This is basic corporate ethics, that if a person is on leave, his / her replacement should be accessible for business to progress. I am still waiting for a call from the service center as to when they will fix this issue.