[Resolved] IFB Industries — Poor Service and response from IFB Care related to TOP Loan Washing Machine

pratapmo12

from BALASORE, Odisha

Sep 13, 2022

Address:

C/O-Prafulla Kumar Mohapatra, Fakir Mohan Nagar, ITI Square Balasore

Purchased a TOP Loan IFB Washing Machine (Model: TL-RDSS 6.5 KG AUQA, SL NO[protected] on 26/10/2022 and warranty expired on 26/10/2022.

During these period we faces lot of problem with this device and currently we have issue with Vibration and Noise Issue and for that we logged the call on 29th of Aug and engineer visited the site and assuring us to replace some spare and it may work but after 13 days crossed still no response from IFB Customer Care and we are calling IFB Customer Care daily and no one are attending the compliant till date.

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Oct 18, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Sep 14, 2022

IFB Industries Customer Care's response Dear Sir/Madam,

We tried calling you on the number you provided but unable to reach. Please share your alternate number and the best time to call so that we can assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES