[Resolved]  IFB Industries — poor service at perumbavoor service center

 
1 Review
Nedumpurath, Aimury P.O, Kavumpuram, Perumbavoor, Kerala, India
There was an issue regarding the start/pause button as the sensor was not working. The issue has been communicated to the perumbavoor ifb service center, they were giving a poor response and was not willing to come and rectify the problem. After checking they removed the board and is neither repairing not giving a new board. Their attitude is really horrible and irresponsible. Even after 4 days of constant complaint they are not showing any interest in resolving the issue. This kind of response literally makes you stop using ifb products.
Complaint marked as Resolved 2020-02-13 18:59:07
The company service center directly contacted me via phone and after understanding the issue called the regional service center and successfully resolved the issue within 24 hrs. Thank you IFB

Complaint Status


[Feb 12, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Feb 13, 2020
Dear Mr Thomas,

We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience.

Regards,
IFB APPLIANCES
Updated by alphy thomas Feb 13, 2020
Thank you IFB service for successfully solving the issue within 24 hours. The problem is completely solved and we are extremely happy about the service. Thank you IFB
Verified Support
IFB Industries Customer Care's response Feb 14, 2020
Dear Sir/Madam,

We are glad your issue is resolved and you are satisfied. For any further assistance please write back to us on [email protected] and we would be glad to assist.

Regards,
IFB Appliances
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    IFB Industries - poor service at perumbavoor service center