[Resolved] IFB Industries — poor service at perumbavoor service center
Nedumpurath, Aimury P.O, Kavumpuram, Perumbavoor, Kerala, India
Aalphy thomas on Feb 12, 2020
There was an issue regarding the start/pause button as the sensor was not working. The issue has been communicated to the perumbavoor ifb service center, they were giving a poor response and was not willing to come and rectify the problem. After checking they removed the board and is neither repairing not giving a new board. Their attitude is really horrible and irresponsible. Even after 4 days of constant complaint they are not showing any interest in resolving the issue. This kind of response literally makes you stop using ifb products.
Complaint marked as Resolved 2020-02-13 18:59:07
The company service center directly contacted me via phone and after understanding the issue called the regional service center and successfully resolved the issue within 24 hrs. Thank you IFB
[Feb 12, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified SupportIFB Industries Customer Care's response Feb 13, 2020
Dear Mr Thomas,
We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience.
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