[Resolved] IFB Industries — poor service at perumbavoor service center

alphy thomas

Address:

Nedumpurath, Aimury P.O, Kavumpuram, Ernakulam, Kerala, 683544

There was an issue regarding the start/pause button as the sensor was not working. The issue has been communicated to the perumbavoor ifb service center, they were giving a poor response and was not willing to come and rectify the problem. After checking they removed the board and is neither repairing not giving a new board. Their attitude is really horrible and irresponsible. Even after 4 days of constant complaint they are not showing any interest in resolving the issue. This kind of response literally makes you stop using ifb products.

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Feb 13, 2020

Complaint marked as Resolved

The company service center directly contacted me via phone and after understanding the issue called the regional service center and successfully resolved the issue within 24 hrs. Thank you IFB

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

IFB Industries Customer Care's response Dear Mr Thomas,

We are so sorry for your unpleasant experience.We will connect with you shortly.Thank you for your patience.

Regards,
IFB APPLIANCES

Feb 13, 2020

Updated by alphy thomas Thank you IFB service for successfully solving the issue within 24 hours. The problem is completely solved and we are extremely happy about the service. Thank you IFB

Verified Support

Feb 14, 2020

IFB Industries Customer Care's response Dear Sir/Madam,

We are glad your issue is resolved and you are satisfied. For any further assistance please write back to us on [protected]@ifbglobal.com and we would be glad to assist.

Regards,
IFB Appliances