[Resolved]  IFB Industries — poor service by ifb washing machine

Address:

600107

I am having elina dx wasjing machine and currently machine is under amc.
Last two months water filling took more time and due to that washing time was very high. I have raised the complaint last month and technician has visited and told me no issue in washing machine and low water flow due to low water pressure in you house and he has closed the complaint with out resolving the issue. But water pressure is good and i am the same washing machine last few years and another 100 resident are living in the same premises. Again l have raised the same complaint tt no [protected] on 8 th december.
Another technician has visited next day and he found that two way water inlet valve was faulty and he has told me to wait two days for valve replacement but even after repeated calls and follow up no one visited and not bothered to resolve the customer pain.
Same issue i have escalated to chennai ifb team (Then mozhi) two days back but still no feed back from her.
Today chennai ifb contact number[protected] is busy always.
Requesting ifb team to avoid this type of issues to improve customer satisfaction. Ifb service managers also not responded

Ifb name spoiled due to this type of service team behavior.