[Resolved] IFB Industries — Poor Service for Ticket No - [protected]

Niranjan Kumar Mahapatra

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700099
Website:	The poor service of IFB Electronics

Hi Support,
I have purchased the IFB washing (machine automatice top loading) on 31-March-2014 from Khoshla Electronincs, Kolkata. The machine had developed an unsuall sound since some days. I had raised a complaint with the customer care vide a ticket [protected]. The service expert arrived at my place. He couldn't open the machine properly and damaged my machine. He broke my machine and now asking for Rs.5, 000 odd for repairing the machine. The machine had same issue sometimes back during the warranty period. The machine was not serviced properly. I have a harrowing experience with IFB products now. I strongly feel that IFB is ruining it's reputation over the time.
I have been an ardent supporter of IFB Industries for it's quality and level of customer service. If this is the level of service, then I am afraid I will be forced to move to consumer forum.
Can I request you to resolve the issue as soon as possible?

Regards,
Niranjan Mahapatra
+91-[protected]

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Nov 3, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

IFB Industries Customer Care's response Dear Niranjan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 28, 2016

IFB Industries Customer Care's response Dear Niranjan,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.