[Resolved]  IFB Industries — poor service from ifb on washing machine

Address:

Hooghly, West Bengal, 712202

I logged a ticket [protected] on 12th oct due door issue of my washing machine. Same day one technician visited and suggested a change in spare part of washing machine door which will be provided within next 3 to 4 days. The ticket was updated resolved or soft closed on same day by ifb without my feedback and confirmation on service. Till now nobody visited further to repair the door. I called 3 / 4 days back to customer care to report the issue. Customer care person ensured to send another technician by 24 hours. But nobody came. Today when i followed up again, i came to know the ticket [protected] has been closed without any reason / my consent. Customer care logged another ticket [protected] today against the closed case. More than 20 days left, issue not fixed. Ifb technician forced me few months back to buy amc with rs. 5 to 6 thousands to get smooth service and the machine is now under amc. But due to most third class poor service from ifb, amc is a actually not effective for me. I feel myself cheated. Ifb too money for amc, no service provided and ticket is getting closed. I finally reached to this forum to get the justice. Kindly support.