[Resolved] IFB Industries — poor service from the customer care

[email protected]

Address:

500044

Waiting for service more than 50 hrs, poor response from the customer care,
i dont want mention the name, but they committed issue will resolve by today 10:00 am (23.07.18) till now 18:27 issue is not resolved, planning to go for consumer court, continuously doing followup with the customer care but they are not giving proper response, for every call they are keeping on hold for more than 15 mnts and they are not allowing me to speak to higher officials, they are acting like the floor supervisor is the ultimate authority. very bad and worst service, i decided not to purchase any IFB item and request all others also think twice before purchasing any IFB product.

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Sep 3, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by [email protected] am planning to file case in court and as well as will share the audio clippings with customer care with court as well as with media, i would request pls dont purchase any IFB product, buying IFB product means buying tension by paying our hard money.

Verified Support

Aug 01, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 03, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. Our technician has ractified the issue. Kindly observe the machine and write us back on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES

Aug 08, 2018

Updated by [email protected] hi,
this is issue is since 3 weeks, i have discussed couple of times to your customer care, one of your floor manager took the responsibility to resolve my queries, since 10 days am trying to speak to her, but your executives are keeping me hold for long time and saying the we will arrange call back, but its happening.
there 3 issues out of that only one is solved.
my request, please arrange a call back with senior officer.

my humble request to customers, please dont go with any of IFB product, they wont give service about that they wont respect customers.

Regards,

Aug 10, 2018

Updated by [email protected] i called customer care and i requested them to arrange a call back, its more than 72 hours now, no response from them, i would request nobody should buy any of IFB product.
Dear Customers,
if you have any similar issues please let me know @ [protected]@hotmail.com, will fight together