[Resolved]  IFB Industries — Poor service response from IFB for Washing machine

Address:

Thiruvananthapuram, Kerala

This is regarding the very poor service response from IFB service centre at Trivandrum. I had given a service request on 22nd August 2015 about my IFB washing machine. The given ticket no. from IFB care is [protected]. On that day, a service boy had come and unmounted the door of the machine, saying that a spare part has to be replaced. After that there was no response from them. Every day i used to call the service centre to request them to rectify the defect. Since the washing machine is a daily using thing, we find it very difficult, without it. I never expected & never had experienced such a poor service from IFB! This is indeed very much depressing and gives a lot of mental agony to the customer, who unfortunately happened to buy a washing machine from your company! The complaint is lodged on 22nd August 2015 & till this time ie 28th Aug 2015 no favorable response is received from company's side apart from the first day "appearence" of the service boy. More over I'm staying in a place in Trivandrum city itself, which is very easily accessible.