[Resolved] IFB Industries — product ac for which I am complaining | |||
Dear Concern, I raised a Complaint to IFB service centre on23rd July with a complaint no as [protected]. The first visit made by the service person on 24th July. He did something with the AC in the outdoor unit and taken the service charges saying that it requires gas refueling. He said that tomorrow I will ask gas person to come and he will do the refueling. He came to do something on 1st of August but either the gas refilling was not done or got leaked the same day. He took his charges though they claim that if the gas leaks within 30days than they will do the service again. I called the customer care again & again since 3rd of August. Nobody turned up till 30th of August. Today I got the message that your complaint no is [protected] is closed without charges. I will surely complain to the customer care again for the same but IK feel IFB people are least bothered to take care of customers as I have called more than10times during this process. Request your interference. Raghvendra Singh Ghaziabad Was this information helpful? | |||
Oct 9, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 01, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Sep 07, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Airconditioner. Kindly let us know if you would like us to repair your machine and we would be glad to assist . Regards IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I am really sorry to say this that your after sales service is really pathetic if a person has to take the help of this route it means there is a serious problem in your system. It seems your customer care executive who are attending the calls of the customers are not serious with their jobs or else they have been instructed the same.
I have continuously called your help line no around 10-12 times but not even a single satisfactory reply from their side. only reply is we have raised your complaint.
Anywhere on your website you do not have any email ID connect where someone can connect you.
I will really appreciate you should have some follow ups for closing the calls.
Regards
Raghvendra Singh