| Address: | Pune, Maharashtra, 411014 |
Pls go through the list of complaints I have raised in past for same problem.
Quote
Dear Customer, against your recent call a Ticket is generated i.e Ticket 16393870 and the Technician will visit Shortly Dt. 10.09.2015
Dear Customer, against your recent call a Ticket is generated i.e Ticket 16880541 and the Technician will visit Shortly. Dt 16.11.2015
Your Ticket No-[protected] 07.03.16
Unquote
IFB were unable to resolve the drum problem of the washing machine though was attempting to do so, however never complaint for changing the parts.
Lastly when the warranty got over on 03.03.16 the teams said that parts requires to be changed and is now chargeable.
I do not know whether these are poor tricks to cheat customer or IFB really have poor technicians.
When the complaints were raised to IFB’s Pune (India) Franchises Enigma the response was poor and when it was escalated to their Service Branch Manager Ms Harsali (+91-[protected]) the response was pathetic. Ultimately very rudely she mentioned that the case can be taken anywhere and mentioned that she is not authorized to give any response in writing or share her E-mail ID. (discarding any resolution).
May God help companies and customers from such Service Managers!!!
Regards
Ashwani Kumar Was this information helpful? | 
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