[Resolved] IFB Industries — Rectification not completed & rude technician

uSuresh

from Erode, Tamil Nadu

Address:

632401

Raised a complaint for rectification on 22nd April 2017. Till date Technician vistied the location on 29th April 2017. Asking to buy some chemcial and gone. Till today never comeback or rectification done.
Trying to call his supervisor / manager never answers phone call.
Fed up with customer care of IFB.
Trying to contact customer care number they were helpless.
When contacted technician who ever visited spot, his response in rude manner.
His response is You can call customer care and lodge a complaint in "taunting tone"
What type customer service IFB is doing?
IFB is only selling. Not for service?

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Jun 6, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

IFB Industries Customer Care's response Dear USuresh],

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 04, 2017

IFB Industries Customer Care's response Dear USuresh,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES