[Resolved]  IFB Industries — Regarding fault in Microwave Oven. Replacement promised but not delivered.

Address:	Fazilka, Punjab, 152123
Website:	www.ifbappliances.com

Hello,
This is Dr. Pardeep Sethi from Fazilka, Punjab.
I had purchased a microwave oven IFB BRC2 series about 40 days back .l called IFB costumer care executive for demo and after 2 days a service technician Mr. Gurmeet came, installed it and gave us the demo. At that time, it automatically cut off in between the heating process, your technician fixed it as he said and told us that it is ready to use now. But after a few days same problem repeated and i registered a complaint for it(Ticket no. [protected]), IFB service technician came and checked it and told me that this fault cannot be removed here and he will report it for replacement. I even told the Dealer and he told me that he also will talk to IFB executives and get it replaced. But, even after a month since then, I haven't got a replacement for that. I have talked to IFB costumer care executives many times since then but, all I always get is a commitment for replacement of my microwave and no follow up after that. I am highly disappointed with the service, product, service technician and even with the dealer M/s Laxmi Electrical Co., Fazilka for recommending me IFB product.
I hope this message will help me to solve the purpose and I won't be left disappointed.

Regards,
A faithful costumer