[Resolved]  IFB Industries — regarding functioning of ifb top load, purchase on 12.02.2018 inv no [protected]

Address:

Chennai, Tamil Nadu, 600040

Dear Sir
I am regular user of IFB products since 2009, so far I have purchase
1) Top loader 2009 from Ranchi based dealer
2) Freeze 2014 from Ranchi based dealer
3) Microwave in 2014 Ranchi based dealer
4)Spilit AC from Chennai in 2015 .
All the products were functioning goods but in the month of January 2018, the Top-loader washing machine got defects & requires a repairs expected expenses in Rs 4500(as per IFB service Team).
I purchase New top-loader by exchanging the old one through invoice No [protected] Dated 12.02.2018. From the 1st day machine is giving trouble & service engineers are not visiting after raising tickets also.
The machine stopped functioning or stopped from 29 th April 2018 I raised a tickets [protected] on 30.04.2018 but since that day no body is visiting properly to make the same correction. Coming once in every 4-5 days but not making any thing corrects. My time is getting exhausted by calling them 5-6 over phone daily.
The Job has been allotted to Royal Enterprises . The call details & contents may be collected from the recording from customer care Nos.
Sorry to inform How can a customer waits for 18 days for rectification of washing machine which is under warranty. Please replace to the IFB toploader by tomorrow. If anything has not been made by tomorrow I do not have any option rather that to go court.
I belief with this I will never purchase any products from IFB
Regards
Subir Shaw ([protected]) shaw.[protected]@yahoo.in