IFB Industries — Regular complaints

We have ifb senorita aqua 6.5 kg it is showing taco error from 2days technician says bearing and bracket needs to be replaced and says it doesn't comes under 10 years spare support and is costing around 7.5k, can you please help it with company support. We recently got pcb changed which costed around 7.5 k even then they said it will not come under 10 years spare support, what will come under 10years spare support if nothing comes under it why do they out such a big cheating tag stating 4 years warranty and 10 years spare support and cheat people like this with a big brand name ifb it is a clear cheating under the brand name.