[Resolved]  IFB Industries — repair in ifb dishwasher-deficiency in service

Address:

Chennai, Tamil Nadu

Registered a complaint about the leakage in ifb dishwasher neptune vx model (Purchased two years ago) on[protected]with ifb industries limited (Home appliances division), vadapalani, chennai-600 026 vide regn no.[protected]. Technician visited on[protected]and told that the valve had to be replaced which will cost around rs.3500 including all charges. He suggested to take a amc for two years which will cost rs.7328/- and no charges need be paid for the above replacement since the amc will cover the above charges. I agreed for the proposal and paid the amc amount to the technician on 12-10-17 itself vide ifb industries limited (Home appliances division) vadapalani, chennai-600026 receipt voucher no.2217/038762. He promised to replace the valve and reectify the leakage within two days time. Regret to state that neither the technician turned up since then nor the company took any steps to follow up the complaint so far. This is more so despite repeated calls to the technician and to the company. The repair remains unattended even after taking amc and after a delay of 25 days so far. Such a callous attitude from a reputed company like ifb is really shocking and leaves a bad taste as regards its maintenance of customer relations. Hope the matter will be resolved without any further delay.