[Resolved]  IFB Industries — Require AMC spare part coverage and cost details

Hi,
I have IFB washing machine senorita aqua sx 1000 rpm.
I have annual AMC coverage without without Rubber and Plastic parts.

My machine faced problems so I called customer care.
Technician visited and asked shock absorber is not working and need to replace.
He asked me to provide 2200 for shock absorber. It will not come under AMC.

Could you please provide me spare parts details which are covered and not covered under AMC.
Also require spare part cost.
Shock aborber is available in market for INR 500 to 800, why should I pay for 2200.
Also how can I make sure spare part is genuine.