IFB Industries Complaints & Reviews

I have raised the complaint for my elena dx model washing machine

we clearly mentioned we need a replacement for the drain pump as it was damaged and the cap barely holds on

The technician Ramesh from one of the ifb franchise arrived and mentioned that we need to pay amount for the replacement parts despite having an fully paid amc

Since they did not provide the relevant service i declined to sign on the feedback form so the technician just took the photo of serial number of the washing machine and closed the ticket without our consent

Now the ticket status shows as resolved

Closing the complaints without informing us is not an acceptable behaviour and i request the ifb management to necessary action on such franchises

Currently i need a replacement of the damaged parts as the part was damaged when technician opened it with brute force

We had ordered an IFB Neptune Vx dishwasher on the 20th of November 2020 and the product was finally installed in December. Since February 2021 the dishwasher has magically transformed into a fountain/waterfall. While this May suit better for outdoor decor it does not serve my requirements.
The technicians from the company have visited 3 times and have apparently repaired the product each time with a different story. When trying to escalate the person responsible is avoiding my calls.
Ridiculous quality and service from IFB what a disappointment. Never again going to buy Any product from IFB.

I entered into a Maintenance Contract for my Microwave some time during 1 st week of January, 21. The appliance got out of order and I booked for repair of the same vide above booking number. While the repair has not yet been done, there is no definite reply about timeline for ensuring the same. Every-time I ring for follow-up, they say that a component is awaited from Goa. Now I am told that it would be done around 7 th March, which is totally unacceptable to me.
In this connection, I do register my strong Grievance and urge upon you to ensure repair immediately otherwise, refund me the Annual Maintenance Charge paid by me so that I can go for a new equipment without waiting for you indefinitely.

My washing machine got damaged during transportation by APT Pacel service team. In order to claim the repair charge through Insurance.They are asking me to get the repair charge quote from IFB and submit it to them for processing.But Authorised dealer ( Shree Sastha Enterprises) in Cuddalore division not ready to submit their quote.I need Estimated Repair price Quote for proceed further.
My mobile number :[protected]

Hello there,

My washing machine display was not working suddenly.
The service engineer analysed and suggested to change the PCB and it would cost Rs 5600 + service charge Rs 590.
He also charged Rs 590 for this analyze.
It seems kind of very expensive IFB maintenance and spares.

Does anybody facing similar experience with IFB ?

Senorita Aqua SX 6.5 kg 1000RPM

Recently I had purchased a washing machine ELITE PLUS SX ID IFB WM. The service engg. visited and installed the machine, but he is not trained well and also kept a water inlet nozzle with him, when I asked him why you took machine parts with himself, he said by mistake I kept with me. But it is wrong practice. Because my previous machine's nozzle was fixed there, That was not compatible with my new IFB machine, it's leaking. I called the service engg directly to visit again and fix the problem as soon as possible. He didn't come even though I logged a service call through customer care and it's been 4-5 days. neither he visited nor called me.
Finally I have reached the conclusion that your services are very pathetic and worst, it's my biggest mistake that I have purchased IFB products. My previous machine was Whirlpool and it's services are amazing. I never recommend any to buy IFB products. I will definitely replace my IFB machine as soon as possible.

I had my washing machine serviced today and the technician replaced the drum. The WM is under AMC still he charged 5000 rupees. Rubber sleeve charged 2630, sealing rubber 510, belt 790, pump rubber 480. I feel he has over charged me and I have past experience to think so. This same AMC franchise charged me some 1000 rupees more for AMC so when I complained they refunded the extra amount. And for my IFB Owen which is also under AMC, they charged 1500 rupees extra for the spare (replaced magnetic coil) and then refunded once I complained. But this time when I complained to IFB customer care but they are not willing to accept my complaint and just told whatever charged by the service person is correct price. And also not willing to share the spare price. Another thing is these service technicians force us to forward the feedback message to them and they send the feed back on customer behalf. So please look into this.

Water leakage - pipe changed still problem not resolved

Hi,
I have IFB washing machine senorita aqua sx 1000 rpm.
I have annual AMC coverage without without Rubber and Plastic parts.

My machine faced problems so I called customer care.
Technician visited and asked shock absorber is not working and need to replace.
He asked me to provide 2200 for shock absorber. It will not come under AMC.

Could you please provide me spare parts details...

I have purchased a washing machine of IFB EVA AQUA SX 6KG 800 RPM on 12/12/2017 from M/S ganesham electrotech malviyanagar jaipur vide invoice no GT 2644/2017-18, I had misplaced the invoice, the machine is under warranty but the are not repairing my machine under warranty they are demanding invoice, my complaint is registered with reference number [protected]

I own a IFB senorita front load washing machine, recently I observed unusual sound/vibration from my machine and lodged a complaint vide ticket no. [protected] on 05.02.21, the service engineer checked the machine on 06.02.21 and said it's ok. After a couple of days, while washing the machine the drum got locked, hence I again lodged a complaint vide ticket no. [protected] on 10.02.21, this time service engineer visited on 11.02.21 and said there's a problem with the machine front rubber sleeve & to be replaced and it will cost rs.1000, I agreed and he changed it. After changing, I had noticed that drum is still rubbing with rubber, while highlighting it he said it is ok, .then very next wash itself I faced issue of vibration/ sound, then even after repeated calling no one turned up on 12.02.21, again after highlighting the issue to customer care & repeated calling one service engineer checked the machine today (13.02.21) and said that drum needs to be changed and since they don't have stock at hand it will take around 10 days.
My concern is just to identify the problem it took around 10 days (that too after my repeated calls) and for attention it may take another 10 days, that means it may take 20 days for repair attention of a machine, just think from a customer point of view whether it is acceptable or not. Also while highlighting this issue, the local service dealer responded that it is quite natural. They dont have any guilty or remorse aginst it. I never expected this kind of attitude from the well established & leading brand IFB.
My second concern is I have paid an amount of rs. 1000 towards rubber sleeve, first of all the root cause of the problem is not with that of rubber, it might have got damaged due to rubbing of drum ( may be due to delayed & improper attention also) but no one is ready to accept it and simply says that rubber parts are not covered in warranty. Just think that you own a car and due to some vibration they are changing the engine under warranty and claiming the cost for all accessory fittings from you, is it acceptable? As an Electrical Engineer I had also dealt so many such cases with various firms and in general, while claiming the warranty the root cause of the failure would be analysed and if it is related to material defect the entire component with all its accessories would be covered under warranty, the warranty will be exempted only if it's an external damage. So please clarify whether the amount paid towards the rubber sleeve is stands good or can it be refunded..
Also while going through warranty terms and conditions, I had not noticed any such wordings like rubber parts are not covered under warranty, it only says that all parts are covered under warranty for 48 months (attached the user manual). Hoping a positive and early reply from your end .
Regards,
Naga,

Since my IFB Chimney (Cooker Hood GL 12TS 90 cm) was giving trouble( oil leaking) i constrained to lodge my first complaint to set right the problem on 23.01.21 followed by second complaint on 29.01.21 at the customer care as my first complaint was not heard / attended to. Despite my repeated requests to depute technician to set right the problem the staff at the service centre at Siliguri did not bother to apprise about the free service or it would be paid service. Had they apprise about paid service I would not have shown interested to do the job. So it should have been clearly apprised by the staff about paid service or not. They hide the matter. Today I.e on 11.2.21 the technician visited my residence at about 1900 hrs. Before touching the Chimney he also never bother to apprise about the paid service. In order to clean the Chimney he asked for KEROSINE and I obliged him with the same and he cleaned my Chimney . It is pertinent to mention here that I used to clean same way as did by the Technician. Its not a big job After completion of the work said technician asked for bill and seeing the date of purchase he said that the Warranty of the machine has already been over for which free service will not be permissible. On being asking the service charge Rs 250 I strongly denied to pay as it was not apprised me by the staff at Siliguri before deputing technician. As soon as I denied to pay Rs 250 then he talked with the staff who in turn loudly directed him to dismantled the parts and bring the same. For your kind information no any parts fitted by the Technician. How that lady staff order him to bring the parts. Now analyze who is at fault am I or yr staff. Definitely your staff because she did not bother to apprise the charge. It was her duty to apprise the customer and it is the customer to decide to accept the call or not. So the staff at Siliguri should be penalized for the same. When I have purchased costly Chimney I can easily make the payment. But the way the Lady staff involved in this matter she is very much accountable for the same.
In view of above I would request the authority to Waive the first service charge of Rs 250 which occurred only due to the fault I repeat FAULT of the lady staff at Siliguri service centre . Hope my genuine urge will be heard . and solved.
Looking forward your positive reply soon.

Dear Team,

This is to complain about the worst service that I received from IFB.

I have purchased IFB 6 kg 5 star fully automatic front loading washing machine (Diva Aqua BX, White|Black matte, In-built heater) through Amazon shopping website on 23 Jan, 2021. Product was delivered on 26 Jan, 2021. Product has 4 years super warranty and 10 years spares support.

IFB service engineer had come on 28 Jan, 2021 for the installation of the machine. He wantedly made us buy all the unnecessary products worth Rs. 9945/- such as stabilizers, aqua, stand, fluffs and descal. I insisted all these products as these weren’t mentioned at the time of purchase and it is not mandatory to buy them.

Service engineer had warned us stating that if we don’t buy these products, the warranty will not be applicable and the machine will be damaged if we don’t install stabilizer and aqua etc.. If we have to install all these, this has to be mentioned at the time of purchase and we would have clarity on whether to buy the product or not,

Is IFB doing a business of selling washing machine or working for a commissions that are gained by selling this side products??

And the service engineer and his supervisor is very rude during the installation because only women are available at the time of installation he made us bluff and sold this products

Now I request the IFB higher level to take an action on them and take back all the products and refund our money else this will lead to the escalation till forum and court of law.

I expected a much higher level of service from your company and I am quite disappointed. We are really sorry for that.

Thanks,
Keerthi Kumaraswamy
Email: [protected]@gmial.com
Ph.no [protected]

I had raised a complaint through IFB customer care since my washing machine was not working. The service engineer from Vishaka Enterprises, Selaiyur, Chennai visited on Mon 8th Feb and initially reported a door lock issue but later he said it was a motherboard issue. Wed 10th Feb he again visited and changed both door lock and PCB along with an additional Service Charge of 590, totally he has charged me Rs.4855. He was very suspicious in the way he communicated and I doubt the real cost of the spares and its genuity as he did not even give me the box in which it came, even after insisting. I need help to understand the real spares & services price.

We got door error message in washing machine display and we contact your technician they came and told that bold issue we will change but it take Rs. 4000 including service charge. and they did not repair it properly and fixed it again and went now if we called they say door issue once if you change the door it will be perfectly running... I'm experiencing the poor service I will definetly not going encourage to other peoples near by to my neighbours...

I had an issue with my IFB Microwave and I booked a service request in Nov 2019. In 2 days a person came to house and finished his overview, nicely said we need to change a part and collected Rs. 360 as service charge ( 2 min job).

Now it is more than 2 months. I called the service center ( Trivandrum, Kerala) minimum 50 times during this time. Every time they say, the person will be coming in 2 days, he is coming tomorrow, he is coming today) and no one came so far.

So overall IFB service center is keen to collect the service charges upfront for their visit to home, then neglect the further follow-ups or proceedings.

Finally they came after my long calls and follow-ups for 2.5 months and they concluded this machine to be taken to their service center. They did not take it up. Now I need to take it up to their service center. So when I do that, I may need to wait another 6 months or so. Such a bad service.

Service center phone num: [protected]

This is the I guess n+1th time that I have complained against the service center at Hyderabad regarding the general service which has not been provided to us for almost 1week to 10 days now.

Even after escalating this issue with the customer care department the senior management of IFB seems to be ignorant of the entire escalation process that is being followed. I am given to understand that IFB is only to make/ chase money but do not want to provide proper service even though we have taken the AMC for 2 years.

Till we took the AMC the service center people were literally harassing us by calling us 3 months in advance stating that we could renew our AMC but the moment we paid and took the AMC for 2 years, the entire attitude of your people changed, which is THEY STARTED IGNORING US and as I mentioned above, I guess your company only provides service to the customers who have either purchased the washing machine or those who have not taken the AMC.

I have called the service center Branch Manager Mr. Kishore (+[protected] several times and even on Saturday had called him and stated that one of the technician who called me on Saturday in the morning (Mr. Sudhakar Reddy - +[protected] was very rude when he said that he can come only after 4PM or so even telling Mr. Kishore that I will not be available after 2PM. Mr. Sudhakar also gave me an impression that he is going to provide the service FREE OF COST and that he can dictate terms and conditions to us.

I even sent whatsapp messages to both Mr. Kishore and the Area Manager Mr. Prem (+[protected] on Saturday stating the kind of attitude Mr. Sudhakar has and I was told by Mr. Kishore that he would initiate some action against him and also, stated that on Monday (today 8-Feb-2021) he would send a technician between 11AM and 12 noon and it is so sad that even after 12:30 PM no one is ready to attend to our request.

Charged IFB service 8K
But not proper service done frequently.

No proper response from service cet

Date of the incident - 04/02/2021
ph number - [protected]

we want to resolve our problem
PROBLEM = Repair

In our washing machine in tub water is not coming, but water coming is display on the screen and the sound is also coming, so kindly send a technician to solve the problem

Address -
Telangana, sangareddy district
yeddumailram, Ordnance Factory ( ODF ),
Pin-code : 502205
Q.no. = 22425,
Near Kerala shop