[Resolved] IFB Industries — Required compensation on amc with ifb for washing machine customer id:3177762

Amarnadhreddy

from Bengaluru, Karnataka

Address:	560036
Website:	www.ifbindustries.com

Hi Team, I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost 4 months back issue reported, still solution has been not given. as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable . when you not have time to address the all the customer call in time, please don't get the AMC signed with customer.i am giving Same complaint repeatedly but still issue not resolved. Service engineer visits after 4 to 5 times calling to customer care just he will visit and again i will come like that he will tell and complaint will closed with out resolving the Issue...same thing repeatedly happening because it is under AMC...i think AMC complaints will not attend properly it seems...

Was this information helpful?

No (0)

Yes (0)

Mar 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2016

IFB Industries Customer Care's response Dear Amarnadh,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Mar 03, 2016

IFB Industries Customer Care's response Dear Amarnadh,

Hope your issue has been resolved. In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers:[protected]
Other subscribers:[protected]
Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team