[Resolved]  IFB Industries — RFFT 446EDWDLS IFB Tkt [protected] and Tkt [protected]

I had bought IFB refrigerator Model No. RFFT 446EDWDLS on 31-Mar-2013.

On 10-Nov-2020, it developed a foul smell and shown “Sr” error code on the display. I have raised a ticket “[protected]” for the same. I have called several times but no technician visited on my place. After several calls to Customer care, Local Franchise and your branch head – North, finally a technician visits to my place on 23-Nov-2020. I have paid there visit charge for the same but he was unable to identify the problem as he was mainly service engineer for AC.

On 28-Nov-2020, I have called customer service for the status of my ticket “[protected]”, and it was said to me that ticket is cancelled as IFB denied repairs of the product as the repairs were not possible because spare parts is not available.

How can the company like IFB stops supplying spares much before the reasonable time when the model was last sold in the market? I bought this product in the good faith and brand value of IFB.

Please arrange a refrigerator expert to visit and spare parts if required any.