[Resolved]  IFB Industries — senator aqua 8kg

Address:

560054

Ticket number: [protected]. Complaint filed on 24th March.
Now I have a new complaint number: [protected].Filed today.

The drum had fallen down as the drum spring was cut. The replacement took several days. After the spring was replaced by the technician Rakshit Gowda (+[protected], he noticed water leaking from the bottom of the washing machine below the drum. Technician said the drum had fallen on that "rest bar" which was broken and also needs replacement. This was on Monday, 2nd April. He promised to come back next day (Tuesday) with the replacement part and fix the issue. We tried calling Rakshit several times on Tuesday but he kept ignoring and disconnecting. Today, I got an SMS saying the complaint has been cancelled!! How is this possible without fixing the issue. I tried calling Rakshit form a different number and he answered and said he will call back in 10 mins. Now after 7 hrs, no call has been returned. Called again and he said this is a wrong number and he is not Rakshit!! See truecaller snapshot attached. Called customer care and now they said that the complaint was cancelled as customer (me) refused replacement outside warranty. Such a lie, this wasn't even discussed. Also, my warranty also is "4 yrs, 100% warranty" and I bought the washing machine 2 yrs ago. It has been 2 weeks without a washing machine and your service is getting pathetic by the day. I'm expecting resolution immediately.