[Resolved]  IFB Industries — Service centre attitude

Address:	Mumbai City, Maharashtra, 400053
Website:	IFB industries

Complaint no.[protected] dn at 12.32 pm today about my washing machine door tht cant open after a wash cycle. I requested for an urgent visit since the wet clothes are inside the machine and i need a technician sos. The customer care did mk a note of my urgency.
No one contacted me. I called the customer care again a few minutes before 5pm and they assured me that a technician will attend to my complaint and thy gv me the no of the service centre that looks after my area complaints... Andheri west. Thy also gv me the number of ms. Priti singh who looks after the complaints in my area.
So i called the service centre on [protected] at 5pm and i am told that its too late in the day (Imagine in a city like mumbai) and that the technicians hv left for the day.. Mind u its not a saturday where i could understand that thy work half day.
So i called ms. Priti singh who first asked me rudely hw i gt her no. And thn connected me on a conference call with the serv cent guy who refused to attend my complaint.
Ms. Priti singh, instead of solving my problem kept on telling me that its not possible to attend my complaint... With excuses in the background from the serv cent guy.
Ifb... I will not recommend u to any1 only bcz u hv the worst service. The moment it is known that one has an annual maintainance contract the serv centre guys dont bother attending the complaints.
It isnt our job to follow up the complaints. And in a city like mumbai ur technicians are shameless in giving excuses. You hv the worst people working for you.
My clothes lie wet in my washing machine and will hv to be there until the technician decides to cm.
I cn only pray that he cms. But definitly no more ifb