[Resolved] IFB Industries — service charge

Vani Mudliar

from Hyderabad, Telangana

Address:

Chennai, Tamil Nadu, 600063

Hello Sir
I am Vani, living in Perungalathur, Chennai, India. I have a frontload washing machine. model is Elena Aqua. 2 days back it's motor rotating belt got damage. I immediately contact customer care number and asked for belt. They said technician will come and see what is the problem with machine. I explained them that I know what is the problem, only belt is broken. If you have belt available in store I will come and buy it. But they said no we can't sell you spare part. Our technician will come, you should pay visiting charge i.e. 599 and belt charge.
I just wants to know why i should not get spare parts separately. Why I should pay visiting charge if I know what is the problem.

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Oct 26, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES