[Resolved] IFB Industries — service complaint - (spring need to be replaced as per technician observation on 29.10.2018)

vijayanandtuty

from Madurai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600095

Drum spring is broken / spoiled as per technician observation on 29.10.2018.
Complaint reference ticket no - [protected] (Raised on 27.10.2018 1.48pm)
On 1.11.2018 we received a notification stated our complaint has been resolved, meanwhile the customer care agency receptionist has called and informed me they wrongly closed the complaint without resolving.
I understand that they are playing and give reply to the mentioned number [protected] as "no" to notify it was not resolved still.
Now it is 11.11.2018 still no one returned and the concerned service representative attended ([protected]) and the receptionist who answering in the customer care no [protected] are giving contradictory responses.
Still our complaint was not resolved.

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Dec 14, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 13, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES