[Resolved]  IFB Industries — service man/ engineer not attend service in my washing machine timely

Address:	623513
Website:	Direct at Showroom

Dear sir/madam,
I was purchase ifb washingachine in 2015. Now, it is under warranty period. Also, my washing machine on last week. I file/ book/ register my washing machine repairing condition in service team of showroom (James & co, ramnad) which i can purchase that machine for service requirement on the date of 1st nov 2018. On 2nd nov, i received call from service man/ engineer ([protected]) at 10.30 am. He told to me that "now, i'm at madurai. I will arrive ramnad at around 2 pm and attend your service". I reply to him as ok & welcome. I'm wait in my home until 4pm. He was not reach/came. At 4pm, i remind him by call. At that time, he told me that "now, i'm in devipattinam. I will come soon", likewise he told. At 5.30 pm, he make a missed call to me. I'm unable/not observe to receive that missed call from your service person. At 5.45 pm, i saw that missed call, immediately i make a call to him. For that he told, "i make a call to you. You not attending the call; sothat, i will move from ramnad towards madurai". I'm shocked and tensed. Immediately, i goto showroom and converse with service incharge and manager of the showroom. Showroom person make a call to service person. For that service person told "i will attend at 7.30 pm". Even at 7.30 pm, he was not came. Again i will told to ahowroom person. Now, this time showroom person make call to service person. For that he told to him as "i'm moving towards madurai". This is happening on the date of 2nd nov 2018. Afterthat, i strictly told to that showroom manager as "i bring that washing machine and took infront of showroom and i will fire this washing machine with flashing in support of media". So, leave your opinion.
Thanks and regards,
Kadar muhaideen m. Tech., m. B. A., b. L., m. C. L., m. Sc. (Psychology).,