[Resolved] IFB Industries — service not attend on request date | |||
I am one of the ifb customer from last 9 years. As on now my washing machine is under amc period of 2 years. On last friday (20.09.2019) some noise was created in drum during running time, hence i have registered one service request on same day and request the service on next day (Saturday 21.09.2019). My register ticket no. Is [protected]. The customer care person was confirmed the ifb service people will come on saturday. Again i have called (Mobile no. [protected]) our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on next day. On second day, i had again to remembered our area local ifb authorities service centre (Vishaka enterprise, selaiyur, east tambaram, chennai) and inform my registration of service request. That person was also confirmed the service will attend on same day afternoon at 3pm. Still now the service person has not attend my problem. Why ifb given the confirmation on service date. Main reason is my area ifb service center people are not interested within amc machine. All the service people only for money maind and not for customer stratification. Was this information helpful? | |||
Oct 31, 2019 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 24, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Sep 28, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We tried to call on provided number but unable to reach. As discussed with our team, please update when can we arrange technician so that we can assist you. Regards IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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