[Resolved] IFB Industries — service not provided for complaint 9 days old

Md Naimul Islam

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700075

Product washing machine, model - elina sx front load. Amc running. Complaint lodged with customer care on 01.11.2018, tkt. No.[protected]. The complaint is un-attended after lapse of 9 (Nine) days. Contacted with customer care more than 5 times, they assured to forward the complaint to the service centre at kolkata. The kolkata service centre is telling that it is the responsibility of the company to send the spare parts which they have not received, so they cannot help me. Once the customer care gave me a mobile no. Of some palash at kolkata, i rang him but he switced off after hearing my complaint. We cannot use the machine.

Please resolve immediately.

Was this information helpful?

No (0)

Yes (0)

Dec 22, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES