[Resolved]  IFB Industries — Service not provided in spite of repeated reminders.

Address:	Patna, Bihar, 800020
Website:	www.ifbappliances.com

Dear sir,
I own a ifb senator washing machine since a long time and had asked for a routine servicing on 27th june 2017 ticket no 18016464.
The service technician from ifb kankarbagh, patna visited and inspected the machine.
He observed that the drain cap on the left side bottom could not be opened and upon his further investigation, said that the pump which had the drain cap was of a different model of ifb w/machine and it was just hanging on open wires. He declined to do any modifications or service.
We had got the w/machine serviced earlier quite some time back by ifb technician & upon their advise had to renew the motor and pump assembly and i suspect that due to some reason a wrong spare pump was fitted by him supplied by your office. I also inquired about this issue with him and he said that there was a person in kankarbagh ifb service centre who was doing wrong things and now his services has been terminated by you and it must be him who may have done the wrong doing. The service completion report was suitably remarked by me in ink with some details on it.
Please review it at your end.
Since it was a dangerous situation and electric shock or fire could result by using the washing machine, we stopped using it and upon his advise requested for a replacement of the wrong part (Pump and motor assembly) free of charge vide service request ticket no 18124040 on 19th july 2016.
The service technician did not visit at all. To our surprize on the 21st july 2016 upon inquiry for time of attendance of technician your complaint section stated that we have declined service and refused any attention to the technician. This is completely false.
Your complaint section now registered a new complaint upon further begging for service vide ticket no 18135419 on 21st july 2016.
Again no technician has attended so far till date and false assurances by kankarbagh patna service centre and your good office's complaint section is being given telephonically that he will attend tomorrow, whereas tomorrow never comes.
We are facing inconvenience due to non availablity of a working washing machine and danger to life and property by electrocution and fire if some servant inadvertantly switches it on.
You are hereby requested to take due immediate action and do the needful and get the washing machine operational in a safe and good manner or else provide reasons to me for not proceeding for further appropraite action.
Mr. Narsimha (Manager) from your complaint department has in continuation promised us that suitable service will conducted on monday 25th july 2016.
I regret to inform you that if this does not happen then we cannot wait any further and would request for full refund of amount of my washing machine since no after sales service is being provided by you.
Thanking you
Best regards.
Anand keshav
A 245, p. C. Colony, kankarbagh, patna
Mob - [protected]